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Buderim Advanced Physiotherapy (BAP) takes pride in respecting and delivering a high standard of personalised, professional and friendly care to all our clients.

Your privacy is very important and every member of our team is committed to complying with the Australian Privacy Principles, (APPS) 2014, the Privacy Act 1988, and the Code of Conduct Code of Ethics of the Australian Physiotherapy Association.

Our PolicyPrinciples:

Collection of Information via

  • Patient registration form
  • On-line enquiry through our website
  • Telephone, text message and email enquiry or complaint
  • Third Party Government agencies eg: DVA ; Medicare
  • Private Health Insurers
  • Solicitors, lawyers and Workers Compensation companies
  • Medical professionals eg: GP, Specialist, Dentist, allied Health professionals

We aim to ensure that all information collected, used or disclosed is accurate, complete and up to date and has been collected from individuals or other reputable sources.

Information includes:

  • Name
  • Date of Birth
  • Mailing and street address
  • Email address
  • Contact telephone numbers
  • Health fund details
  • Medicare number and reference on card
  • Medical & surgical history
  • Occupation/Employer/Lifestyle
  • Any information that relates to you, that you provide to us directly through our website, email, written letters, phone conversations and via client surveys and forms.

Should a client choose not to provide the requested information, we advise that this may limit our ability to provide relevant services to them and may therefore adversely affect their treatment and rehabilitation.

Security

In our endeavour to reduce our environmental footprint, BAP is a paperless practice. Your information is electronically stored and password protected. It is only accessible to authorized personnel.

Unauthorized disclosure of or access to personal information by our employees or contractors will be viewed as a serious breach of our Policy, resulting in disciplinary or legal action if appropriate.

We will always seek your consent first should we need to disclose information about you to others involved in your health care.

Information gathered is sometimes used to help improve the treatment and service we provide however the data is de-identified to protect the privacy of our clients, in accordance with the Privacy Act and as required by law.

Information recorded on paper will be scanned to the individual’s electronic file and then shredded. Electronic records are archived when no longer needed, then destroyed after 7 years according to APPs 2014.

Clients may request to access their file within a reasonable time frame, however sometimes access may be denied in accordance with the exemptions contained in the Privacy Act.

Disclosure of Information

We may use or disclose your health information

  • For the main reason it was collected
  • If the client gives specific consent to the proposed use or disclosure
  • If it is necessary for a referral to another health provider
  • For billing or debt recovery purposes
  • To report an adverse event to an insurer
  • To a lawyer for the defence of legal proceedings
  • For quality assurance or clinical audit activities in order to improve our service.

Exceptions include

  • mandatory disclosure required or authorized by law such as instance of child abuse or the diagnosis of a communicable disease.
  • necessary disclosure to manage a threat to someone’s life, health or safety
  • disclosures for research provided certain conditions are met such as de-identification of information.

Our Policy is reviewed regularly and updated when necessary.
Last Updated 20thFebruary 2019.

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