General Questions
No.
However, a doctor’s referral is required if you have hurt yourself at work or during sport or after a motor vehicle accident AND you are claiming through a third party. e.g. Workcover, DVA, insurance companies or seeing us through Medicare via the CDM / EPC program.
If you have a referral, please bring it along with any x-rays or imaging results you have. We liaise closely with your medical team to ensure continuity of care. Recent images are available for viewing on line. This process if made easier if you have your radiology ID number.
Lynette is a titled Musculoskeletal Physiotherapist – this title is equivalent to an Orthopaedic Surgeons title is to a General Practitioner. Her advanced skills and knowledge in musculoskeletal care enables differential diagnosis of Face/Head/Neck pain symptoms and lower back Pain. This special interest has been developed through work and research at Universities and Research Units.
Lynette further specialises in the following body areas/conditions:
- Womens Health
- Migraine & Headache
- Vertigo and Dizziness
- Hips and Pelvis
- Neck & Spinal
- Whiplash and Post Concussion
- Motor Vehicle Injury
- Thoracic/Ribs/Chest Conditions
- Shoulders
- Carpal Tunnel & Tennis Elbow
- Hand/Fingers/Thumb
- Foot
- Knee
- Work and Sports Injury
You can book appointments online. This is easy an easy process on your computer or smart phone.
If there does not appear to be a convenient time, please call us on 07 5477 1332 and we will endeavor to find a time that is.
You can book hourly appointments for your first appointment, if you need a half hour appointment please phone the clinic.
We send an automated SMS reminder and an email 24 hours before your appointment.
Yes. Drive down the driveway and park next to the studio. This is a few meters of flat cemented walk into the practice and a ramp for access. Parking spaces are marked with black and yellow tape.
Yes, we have a small, wheelchair friendly ramp.
Initial consultations will take up to an hour. In this appointment, a full assessment, treatment and management plan will be completed. Detailed medical history will be taken initially including what the problem is and what you expect to achieve from your rehabilitation.
Subsequent appointments will be 20 – 30 minutes and will start with checking your progress and home management program , which will then flow into reassessment and treatment.
The aim is to decrease pain and improve function from the first session by working through a clinical diagnosis. A typical rehabilitation program will run for 4 – 6 weeks but will vary depending on your condition and goals.
I will ensure you are provided with a detailed home exercise program where appropriate which is tailored to suit individual needs with detailed photographs and instructions. You be be advised on corrections of posture and faulty movement patterns where appropriate.
On average people need a minimum of four treatments, significantly improved by the sixth treatment. This is over a 4 to 8 week period. Prognosis can usually be ascertained by the third treatment dependent on many factors which will be discussed with you.
Occasionally only one treatment is needed to make a diagnosis and instruct in its management. Attending to your pain earlier rather than later will enable better and quicker management of the condition with less side effects to other regions of the body which adapt to the problem over time.
If you are unable to keep your appointment, we require 24 hours notice. If you cancel on the day or do not show to your appointment, you will be charged the full fee.
Yes, we carry many stock items items and aids available for purchase.
To decrease pain and improve movement, Lynette and Lorraine use a combination of manual therapy, acupuncture, dry needling, electrotherapy, heat, exercises and movement modifications.
A musculoskeletal physiotherapist is an APA (Australian Physiotherapy Association) titled physiotherapist who is highly qualified, with expert knowledge and skills in musculoskeletal practice. They undergo a rigorous selection process to ensure they achieve and maintain exceptional standards of clinical experience and knowledge.
The clinic uses the Translating and Interpreting Service (TSI) and Flash Cards.
Monday 8am – 3pm
Tuesday 8am – 5pm
Wednesday 8am – 3pm
Thursday 9am – 5pm
Friday – Closed (Out of hours phone service will take your call)
Saturday & Sunday – Closed
Third Parties
Private Health Insurance
If you have private health insurance please bring your card along as we have Healthpoint, therefore we can deduct your private health on the day and you will need to only pay the gap payment. For details on your health fund rebate, please contact your health fund. The item for Physiotherapy Initial Consultation is 500, Subsequent Consultations item is 505 and Extended Consultation item is 506.
Medicare – Do we accepts CDM/EPC plans?
If you have been referred to our clinic by a GP under the Medicare Chronic Disease Management Program (CDM) or Enhanced Primary Care (EPC), please inform our reception staff, as the necessary paperwork will need to be processed, we can directly bill medicare, you will have the gap fee to pay on the day.
How many visits can I claim?
Medicare allows 5 visits per calendar year, you can divide these up between professional services i.e. 3 x Physiotherapy, Dietitian x 1 and Exercise Physiotherapy x 1. These appointment will be decided by your GP.
What happens next?
Once your GP has organised the necessary CDM/EPC Plan referral, we will need a copy of this paperwork , you will need to bring this with you or ask the GP to fax it to us, if you have the paperwork please hand this to the receptionist upon your arrival for your appointment, so everything can be ready for you by the time you have finished your consultation, we will also need a copy of your Medicare Card.
Do you undertake Workcover claims?
Yes we do if you have an existing claim, you will need to bring your paperwork to your appointment. We direct bill Workcover for you so there will be no out of pocket expenses.
Do you undertake DVA Claims?
No we don’t.
Do you undertake Compulsory Third Party (CTP), QBE, TAC, Suncorp and Allianz insurance claims?
Yes, provided you have an insurance claim number and the case has been accepted/approved. We bill directly so there will be no out of pocket expenses.